Send the Multiply.co recorder to a Google Meet, Zoom or Microsoft Teams call. It joins as a guest, captures the transcript, and saves it to the workspace. Your tasks and agents can then draw on everything that was said.
Note: Meeting recordings are in beta and available to selected organizations. Ask your Multiply contact if you don't see the Meetings tab.
Where to find it
Open a workspace and select the Meetings tab. You'll see every recording for that workspace, newest first.
Record a meeting
On the Meetings tab, click Record meeting.
Paste the meeting link. Google Meet, Zoom and Microsoft Teams links all work.
Optionally, give the meeting a title. Multiply uses it when naming the transcript.
Click Add recorder. The recorder heads to the call straight away.
When it arrives, let it in from the waiting room. It shows up as Multiply Notetaker.
Tip: Add the recorder no more than 10 minutes before the call starts, and make sure someone lets it in from the waiting room.
Follow the recording
Each recording moves through these statuses:
Waiting to join - the recorder is on its way or in the waiting room.
Recording - the recorder is in the call.
Processing transcript - the call has ended and Multiply is preparing the transcript.
Transcript saved - done. Click View in Files to open it.
Failed - the reason is shown underneath, for example "Never let in from the waiting room."
To stop a recording that hasn't finished, click Cancel on its row. The recorder leaves the call.
What happens to the transcript
The transcript is saved to the workspace's Files tab, with a title and summary written by Multiply. Like any other workspace file, it's available to tasks in every project linked to that workspace. For example, in a project task you can ask "What did the client say about the launch date in Tuesday's call?"
Troubleshooting
"Never let in from the waiting room." The host didn't admit the recorder in time. Add it again, closer to the start, and ask the host to look out for Multiply Notetaker.
"The meeting link was invalid." or "The meeting couldn't be found." Copy the full join link from the calendar invite, not a shortened or forwarded version.
A Teams invite from another organization has no link you can copy. Ask the organizer to send you the meeting's join link.
"Failed to add the recorder." Try again. If it keeps failing, contact support.
Good to know
Transcripts belong to the workspace, so everyone with access to the workspace can use them. Only record meetings where everyone has agreed to be recorded.
The recorder leaves about a minute after everyone else has left.
If the host doesn't admit the recorder, or everyone leaves before it starts, the recording fails and nothing is saved.
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